IT support comprises procedures intended to maintain failsafe IT workflows and reduce IT costs. ScienceSoft’s IT support services are backed with 14 years of experience in help desk and application support and include IT help desk, Network Operations Center (NOC) and software support to guarantee superior user experience and on-the-go improvement of your IT processes.
Before we take up your app or infrastructure support, we analyze TCO and ROI of supported assets and assess how far these financial estimates will be improved after we commence the support.
Our IT support activities and service quality are reflected in regular reports with clear metrics for strict compliance with service level objectives. In our support projects, we use the following Our IT support activities and service quality are reflected in regular reports with clear metrics for strict compliance with service level objectives. In our support projects, we use the following KPIs
We believe that long-term IT support is mutually beneficial for a customer and a service provider, as a longer service term means fewer transition periods and integration phases for the customer and well-tailored working routines for the support team.