Microsoft Dynamics 365 — From CRM and ERP Solutions to Ecommerce and Beyond

Microsoft Dynamics 365 offers a variety of software products for end-to-end business management available both on-premises and in the cloud. Dynamics 365 solutions are capable of bringing you $16.97 to every dollar spent while addressing your resource and process management needs.

Dynamics 365 Modules to Choose From

Dynamics 365 Marketing

A comprehensive module aimed at creating consistent and convertible customer journeys and boosting your marketing team productivity. It provides an in-depth view of your marketing performance in the form of analytics dashboards, as well as the automation of key routine processes, ranging from email marketing to prospects scoring.

Module pricing: Starts at $1,500 user/month.
Process automation

With sales process automation and advanced AI capabilities, such as lead scoring, your sales team may focus on the right customers and efficiently close sales boosting your sales revenue. Dynamics 365 Sales houses multiple features: 360-degree customer view, sales playbooks, business card scanner, sales assistant and tops it off with outstanding integration capabilities.

Module pricing: Starts at $60 per user/month.
Dynamics 365 Customer Service

The module features a unified service desk as well as vast automation capabilities, ranging from automated case and knowledge management, customer service reports and dashboards to advanced chatbot to bolster your customer service productivity while delivering personalized support experience to your customers.

Starts at $50 per user/month.
Dynamics 365 Field Service

It provides AI-enabled field service resources planning, management, and allocation that allow your technicians to aid your customers at the right time. With Dynamics 365 Field Service you may predict, detect and resolve any customers’ issues without in a proactive manner.

Starts at $95 per user/month.
Dynamics 365 Finance

This module provides full visibility into your company’s financial resources, including resources’ spread and consumption, in a unified data view. With routine workflow automation enhanced with AI-based predictions, you can always be sure not to miss an invoice or a purchase order. Notable Dynamics 365 Finance features include cash flow forecast, ledger budgets and forecasts, and customer credit and collections management.

Starts at $180 per user/month.
Dynamics 365 Supply Chain Management

To aid your business operations, this module houses automation capabilities ranging from automated orders and warehouse management to AI-based analytics allowing you to move from reactive to predictive business supply management.

Starts at $180 per user/month.
Dynamics 365 Commerce

An ecommerce platform that not only allows you to bring your business online but unifies your brick-and-mortar and online stores, while providing you with insightful analytics on your business performance. It offers wide automation and personalization capabilities resulting in a consistent shopping experience for your customers.

Starts at $180 per user/month.
Dynamics 365 Human Resources

The software allows smart management of your workforce resources, helps you optimize your HR processes, and provides data-driven HR insights. This module offers automation capabilities for increased efficiency of internal communications and employee engagement.

Starts at $120 per user/month.

Benefits You Get From Using Dynamics 365


Dynamics 365 has great potential for configuration and quick and moderately priced customization. It offers a development platform, which allows creating applications or extending the functionality of Dynamics 365 apps to meet specific business needs.

Integration capabilities

Dynamics 365 modules can seamlessly integrate with any Microsoft tool of your choice, from Power BI and Office 365 to Microsoft Azure’s services for IoT, blockchain, machine learning solutions.

Moderate pricing

Microsoft offers competitive Dynamics 365 pricing plans for each market segment, lowering the costs depending on the number of purchased products. For example, having a comprehensive solution plan, such as Enterprise for Sales, you may get a lower price of $20 user/month for pretty much any licenses related to Sales, Marketing, and Customer Service modules.