Managed IT services are a way to keep your IT infrastructure and applications stable, cost-effective, and relevant to the evolving business needs.
An IT company of 32 years, Adonsi is a reliable provider of remote monitoring, management and evolution services for on-premises and cloud infrastructures and help desk services.
IT Infrastructure Components Our Managed IT Services Tackle
Why Collaborate with Adonis Network
- 32 years in the IT industry.
- 13 years of experience in ITSM.
- ITIL personnel holding ITSM-related certificates.
- More than 8 years in applying DevOps practices.
- More than 700 IT specialists including Microsoft Certified Professionals, AWS Certified Solutions Architects, AWS Certified SysOps Administrators, AWS Technical Professionals, Red Hat Certified System Administrators.
- 76% of our revenue comes from 1+year-long engagements.
- Mature quality management system confirmed by the ISO 9001 certification that proves our ability to implement projects fully meeting customers’ quality, time, and budget expectations.
- Assured safety of customers’ data we access during the cooperation proved by ISO 27001 certificate.
Components of Our Managed IT Services
The scope of our managed IT services encompasses many tasks, from remote infrastructure monitoring to management and configuration of cloud services and security services. We’ll be glad to provide you with a tailored offer including any service components in any combination, depending on your specific needs.
IT infrastructure consulting
- Analyzing the IT infrastructure state and problems and providing recommendations.
- IT infrastructure optimization and migration roadmap.
- Advising on IT infrastructure cost optimization.
IT infrastructure monitoring
- 24/7 monitoring to avoid downtime.
- Troubleshooting incidents (service not available, app bugs, security issues, etc.) and analyzing their root causes.
IT infrastructure administration
- User administration, regular software configuration and updates.
- Management of servers, network, cloud and on-premises data centers, and cloud services.
- Virtual desktop administration.
- Vulnerability assessment, vulnerability scanning.
- Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting.
IT help desk
- Introduction of efficient SOPs and ITSM processes.
- Resolution of reported incidents.
- User satisfaction rate management.
- User knowledge base maintenance.
IT infrastructure design
Designing a new IT infrastructure or its components.
Development infrastructures
Setting up CI/CD pipelines, development and testing environments.
Applications and app infrastructures
Application monitoring, performance management, troubleshooting, enhancement, integration and optimization.
Cloud migration
Planning and executing application and data warehouse migration to the cloud.
Cloud usage optimization
Optimizing cloud resource consumption to reduce cloud costs.
Cybersecurity
- Advising on security improvement using the SecOps approach.
- Security testing of an IT infrastructure and applications (security audit, compliance testing, vulnerability assessment, penetration testing).
- Stress testing (emulation of DoS/DDoS attacks).
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Network Operations Center (NOC)
- NOC setup and introduction of efficient workflows and policies.
- 24x7 network monitoring, health checks, incident resolution.
Our Approach to Managed IT Delivery
Tailored customer communication
- Analyzing information needs of each stakeholder.
- Discussing how best to communicate information (communication means, level of detail, frequency of updates, timing, etc.) to each stakeholder.
- Regularly sharing relevant project status information.
KPI-based cooperation
We define tailored sets of business and IT goals to track the quality of the services we deliver.
Consistent and comprehensive reporting
- Achievement of team productivity and service quality KPIs.
- Use of resources (actual versus planned).
- Actual project problems or potential risks.
- Revised risk management strategy, acceptability of the risks.
Quarterly improvements in service delivery
- Regular roadmap revision (stated business needs vs. current business needs; value we bring vs. the highest possible value).
- Proactivity in terms of adding improvements or competitive advantages to the service.
Comprehensive knowledge transfer
- Detailed process descriptions and policies regulating IT service provisioning.
- Knowledge transfer to your in-house architects, developers, testers, DevOps engineers, IT support specialists, DBAs, and security administrators.
Flexibility in cooperation models
- Complete managed IT services: taking the whole responsibility for your IT infrastructure component(s). We can also manage other IT services vendors of yours.
- Co-managed cooperation model: cooperating with your internal IT infrastructure department or other IT services vendors.